New call center reporting downloads

	Call Center Manager 8.5.2 Call Center Software to manage campaigns and monitor Agents. Features auto pacing; maintain drop rate threshold to satisfy FTC requirement; live-call whisper coaching; real time call center visibility and reports; predictive dialer or auto dialer Call center managerment software, call center software, agent monitor and coaching, auto pacing, drop rate free download (402 Kb)

	Lokad Call Center Calculator 2.3.377.1 Don't waste time or money on your call center schedules. Start optimizing staff levels. Import data from call center applications (or from Excel). 1-click staff optimization report. Convert call volumes into optimal numbers of operators. call, center, forecasting, scheduling, volume free download (2.19 Mb)

	ErlangXLS 1.0 ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. Call Center Planning, Call Center Staffing, Call Center Occupation, Service Level, Erlang C free download (263 Kb)



	AnswerWIN 2.0 AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements.The core of this product is a new forecasting methodology on caller behavior. Call Center Planing, Call Center Optimization, Call Center Staffing, Agent Occupation, Service Level free download trial (2.06 Mb)

	Call Center CRM 8.6.2 Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations call center CRM, call center management, VOIP call center, customer relationship management, customer data management free download (402 Kb)

	Advanced Call Center 6.0 An advanced, yet simple-to-use telephone tware answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, and others. phone, call, caller, telephone, telephone answering machine free download trial (2.33 Mb) :: order online ($39.95)



	CRM Dashboard 9.0.5 CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions: phone, text message, email, and social media. With Dashboard, agents can deliver a superior customer experience with your organization. call center CRM, CRM, Dashboard, VOIP call center, customer relationship management free download (402 Kb)

	ManagePLUS for QuickBooks 2.01 ManagePLUS is a management reporting add-on for QuickBooks, emphasizing cost- and profit-center reporting for Classes, plus special quantity handling & reporting features including per-unit revenue & cost information by Account & Class. QuickBooks, managerial, accounting, management, reporting free download trial (8.56 Mb)

	PrettyMay Call Center for Skype 4.2.0.191 PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Skype PBX that replaces traditional proprietary hardware PBX / PABX. It allows SMBs to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant... Skype PBX, IVR, Voicemail, Auto-attendent, Musicinformation on hold free download trial (11.13 Mb)

	AsteriskPhoneAgent 2.1.14 Asterisk Phone Agent (APA) is a Computer Telephony Integration (CTI) application that integrates with your Asterisk PBX and allows you to perform various telephone operations from your PC. asterisk, notification, crm, call center free download (516 Kb)