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Call Center Planning with Erlang
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ErlangXLS 1.0
Author:
Supported languages: English, German
Supported OS: Win95 / Win98 / WinME / WinNT 3.x / WinNT 4.x / Windows2000 / WinXP / Windows2003 / Windows Vista Starter / Windows Vi
Price: Free
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ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B. This includes service level, average speed of answer, agent occupation, trunk load, etc.
While other providers sell Erlang-based software in expensive products, CC-Logic offers these widely used functions completely free of charge and unlimited. However, CC-Logic recommends using AnswerWIN and AnswerXLS. These functions are much better than Erlang C and Erlang B because unlike Erlang, they take into account abandoned calls.
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Free ErlangXLS download - 263 KbErlangXLS_English_Setup.exe
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| Keywords:
Call Center Planning, Call Center Staffing, Call Center Occupation, Service Level, Erlang C, Erlang B, Average Speed of Answer |
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