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Call Center Planning with Erlang

ErlangXLS 1.0


ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B.

free download (263 Kb)


Call Center Planning and Optimization

AnswerWIN 2.0


AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements.The core of this product is a new forecasting methodology on caller behavior.

free download trial (2.06 Mb)


Call volume forecasts, staffing optimization.

Lokad Call Center Calculator 2.3.377.1


Don't waste time or money on your call center schedules. Start optimizing staff levels. Import data from call center applications (or from Excel). 1-click staff optimization report. Convert call volumes into optimal numbers of operators.

free download (2.19 Mb)



Probability Data Analysis and Simulation.

EasyFit 5.0


Fit more than 55 probability distributions to your data, select the best model, and apply the results to make business decisions. Reduce your analysis & simulation times by using EasyFit as a stand-alone application or with Microsoft Excel.

free download trial (3.6 Mb)


Distribution calculator and grapher.

StatAssist 2.0


View graphs and related properties of more than 40 probability distributions, calculate statistical moments, quantiles, and probabilities depending on the distribution parameters.

free download trial (1.57 Mb) :: order online ($49.00)


Statistical analysis and data visualization.

LeoDataAnalysis 1.1


Statistical analysis, fitting and visualization of multi-parameter data sets. Statistical schemes cover creating conditional histograms, curve fitting with least square method and user defined formula, multivariate state of art fitting.

free download trial (1.44 Mb)



Universal statistical analysis and modeling.

LeoStatistic 17.4


Universal tool for statistical analysis and modeling of experimental and market data. Support import data from variety of data sources. Statistical schemes cover all major data modeling operations. Create report ready output.

free download trial (496 Kb) :: order online ($19.55)


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