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AnswerWIN 2.0
AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements.The core of this product is a new forecasting methodology on caller behavior.
free download trial (2.06 Mb)
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Lokad Call Center Calculator 2.3.377.1
Don't waste time or money on your call center schedules. Start optimizing staff levels. Import data from call center applications (or from Excel). 1-click staff optimization report. Convert call volumes into optimal numbers of operators.
free download (2.19 Mb)
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ErlangXLS 1.0
ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B.
free download (263 Kb)
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Call Center CRM 8.6.2
Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations
free download (402 Kb)
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Advanced Call Center 6.0
An advanced, yet simple-to-use telephone tware answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, and others.
free download trial (2.33 Mb)
:: order online ($39.95)
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CRM Dashboard 9.0.5
CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions: phone, text message, email, and social media. With Dashboard, agents can deliver a superior customer experience with your organization.
free download (402 Kb)
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Call Center Manager 8.5.2
Call Center Software to manage campaigns and monitor Agents. Features auto pacing; maintain drop rate threshold to satisfy FTC requirement; live-call whisper coaching; real time call center visibility and reports; predictive dialer or auto dialer
free download (402 Kb)
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PrettyMay Call Center for Skype 4.2.0.191
PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Skype PBX that replaces traditional proprietary hardware PBX / PABX. It allows SMBs to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant...
free download trial (11.13 Mb)
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AsteriskPhoneAgent 2.1.14
Asterisk Phone Agent (APA) is a Computer Telephony Integration (CTI) application that integrates with your Asterisk PBX and allows you to perform various telephone operations from your PC.
free download (516 Kb)
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The Ant 2.0
Competition nowadays is fierce, customers are informed, and if you are less than the best - you're closing nothing with no one. The Ant management software contains the most comprehensive call center management solution up to date.
free download trial (30.42 Mb)
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