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Call volume forecasts, staffing optimization.

Lokad Call Center Calculator 2.3.377.1


Don't waste time or money on your call center schedules. Start optimizing staff levels. Import data from call center applications (or from Excel). 1-click staff optimization report. Convert call volumes into optimal numbers of operators.

free download (2.19 Mb)


Call Center Planning with Erlang

ErlangXLS 1.0


ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B.

free download (263 Kb)


Call Center Planning and Optimization

AnswerWIN 2.0


AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements.The core of this product is a new forecasting methodology on caller behavior.

free download trial (2.06 Mb)



Powerful tool for managing customer info

Call Center CRM 8.6.2


Voicent's Call Center CRM is a powerful software tool for managing customer interactions in call centers or sales organizations

free download (402 Kb)


Computer answering machine

Advanced Call Center 6.0


An advanced, yet simple-to-use telephone tware answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, and others.

free download trial (2.33 Mb) :: order online ($39.95)


CRM Dashboard is complete agent software

CRM Dashboard 9.0.5


CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions: phone, text message, email, and social media. With Dashboard, agents can deliver a superior customer experience with your organization.

free download (402 Kb)



Call Center Software - call center management

Call Center Manager 8.5.2


Call Center Software to manage campaigns and monitor Agents. Features auto pacing; maintain drop rate threshold to satisfy FTC requirement; live-call whisper coaching; real time call center visibility and reports; predictive dialer or auto dialer

free download (402 Kb)


Skype PBX, IVR, Voicemail, Auto-attendent

PrettyMay Call Center for Skype 4.2.0.191


PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Skype PBX that replaces traditional proprietary hardware PBX / PABX. It allows SMBs to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant...

free download trial (11.13 Mb)


Integrates Windows PC with your Asterisk PBX

AsteriskPhoneAgent 2.1.14


Asterisk Phone Agent (APA) is a Computer Telephony Integration (CTI) application that integrates with your Asterisk PBX and allows you to perform various telephone operations from your PC.

free download (516 Kb)


3 in 1 call center management solution!

The Ant 2.0


Competition nowadays is fierce, customers are informed, and if you are less than the best - you're closing nothing with no one. The Ant management software contains the most comprehensive call center management solution up to date.

free download trial (30.42 Mb)


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