CRM Dashboard is unified agent desktop software that puts the customer at the center of all interactions: phone, text message, email, and social media. With Dashboard, agents can deliver a superior customer experience with your organization.
Don't waste time or money on your call center schedules. Start optimizing staff levels. Import data from call center applications (or from Excel). 1-click staff optimization report. Convert call volumes into optimal numbers of operators.
AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements.The core of this product is a new forecasting methodology on caller behavior.
An advanced, yet simple-to-use telephone tware answering machine for your voice modem. All the features you'd expect are supported: call monitoring and logging, Caller ID with pop-ups and voice alerts, "white" and "black" lists, and others.
Digital AntiVirus Dialers Worm BHOs will protect you by scanning your entire computer system against a database of thousands of known spyware and adware threats and then alert you to any infections found.
Digital AntiSpy Trackware Time Bomb Dialers - When new spyware is detected on one computer it automatically sends what it has learned about the new threat to the central server where it creates an instant fix.
Call Center Software to manage campaigns and monitor Agents. Features auto pacing; maintain drop rate threshold to satisfy FTC requirement; live-call whisper coaching; real time call center visibility and reports; predictive dialer or auto dialer
PrettyMay Call Center for Skype (PMCCS) is a 100% software-based Skype PBX that replaces traditional proprietary hardware PBX / PABX. It allows SMBs to quickly and affordably implement a Skype PBX (aka PABX) system with auto-attendant...