Software by ScriptLogic (Pittsburgh PA Office)

Desktop Authority reduces the cost of managing the Windows desktop and eases the administrator??™s burden to support the desktop lifecycle by enabling admins to proactively control, inventory, secure, and support desktops from a central location.

Comprehensive trouble ticket tracking software for help desks and call centers. User-friendly interface offers customizable screens, custom and required user fields, knowledgebase, scrolling message bar, query, reports, product/contract tracking, etc