Software by CC-Logic

ErlangXLS 1.0

ErlangXLS provides Excel AddIns to calculate Call Center staffing requirements based on the widely used formulas of Erlang C und Erlang B.

Call Center Planning, Call Center Staffing, Call Center Occupation, Service Level, Erlang C

Free Download (263 Kb)

AnswerWIN 2.0

AnswerWIN is a Software Tool for Planning and Optimization of Call Center staffing requirements.The core of this product is a new forecasting methodology on caller behavior.

Call Center Planing, Call Center Optimization, Call Center Staffing, Agent Occupation, Service Level

$648.00 Download (2.06 Mb)